1538 East Southern Avenue, Tempe, Arizona 85282, United States
Online: 480-567-0700 On Campus: 480-393-1389
Online: 480-567-0700 On Campus: 480-393-1389
Please reach us at healingpages@swiha.edu if you cannot find an answer to your question.
If you do not see your class code listed, that means there are no materials required for purchase at this time. However, as our materials are subject to change, it is an extremely good idea to check back closer to the start of your class date to see if any materials have been added.
No. We do not allow returns on items unless you drop the class, so it is EXTREMELY IMPORTANT that you have your course schedule close at hand when ordering. If you order for HN 240-OL and your course code is actually HN 242-OL, you will receive the wrong materials and they will not be eligible for return. Please only order if the listing exactly matches what is on your schedule. If you do not have your schedule, reach out to your student advisor or student services to obtain it. Do not order your materials until you have your schedule.
This simply means that the materials for both classes are the same. You only need to order the materials one time and you will have everything you need for both classes listed.
It is required to purchase the kits through us, to ensure all of the students are working with the same materials and to ensure the most effective and balanced learning experience for everyone involved. Some essential oil brands are of very shoddy reputation and quality. We use oils to guarantee the best possible quality for our students, as we want our students to have the quality of their ingredients match the quality of their education. We use several high-grade essential oils that would be far too expensive to purchase individually on your own. If students were to purchase each of the required oils on their own, the cost of the oils alone would be well over $200, and that is before factoring in the other kit components. By purchasing the kit through SWIHA, you are guaranteed the highest quality oils for the best possible price in a large enough quantity to complete your assignments with enough left over to practice a bit on your own.
While we do not require you to purchase your materials through us, with the exception of kits and SWIHA-published materials, please be aware of the fact that materials are subject to change. If you purchase your materials through us and they change before you take your class, we can work with you to exchange the materials out for the correct items. If you purchase from anywhere else, we advise checking to make sure you will be able to perform a return before buying the materials. If the materials change and you purchased them through another source, you will not be able to return them to us. For our Financial Aid students: Your FA book card will only work in our physical store or in the online store. You are welcome to purchase materials elsewhere, but you will not be able to use your FA book card for those purchases and will need to pay out-of-pocket.
No. We have a four class maximum on orders. If you place an order for more than four classes, your order will be cancelled and you will be asked to place a new one with four or less classes on it. The reason for this is that our materials are subject to change and ordering more than two months in advance increases the possibility that the materials will change by the time your class starts. You would then incur the responsibility of checking back to see if the materials have changed and reaching out to the Online Bookstore to enact an exchange for the new materials. You will also be financially responsible for all shipping charges, as well as any price increase for the new materials. In the end, it is much less headache to just order your materials 1-2 months in advance, as there is much less likelihood that they will change in that time. Please keep in mind that ‘workarounds’ to this policy will not work. If you try to purchase the items individually instead of as a bundle so as to avoid the four class maximum, we know which items are required for each class and will still be able to tell that you are ordering for more than four classes. The same goes for trying to place two separate orders for the maximum classes allowed. Please do not attempt workarounds to this policy. It will only cause your order to be cancelled and your materials to be delayed. This policy is in place for your benefit, so we respectfully request that you do not violate it, as it will only negatively affect your education experience.
There are a few ways to maximize your FA funds to last for your entire program.
Using these few tips will go a long way towards making sure your Financial Aid lasts for the duration of your program. And, as always, if you ever need any assistance or answers, please reach out to us! We are here to help you succeed and want to see all of our students do the best they can, so don’t ever hesitate to reach out!
Number to check your balance: 1-800-242-5353
Follow the prompts to check your balance.
If you do not have enough money on your FA card, you may be eligible for a reload. Most of our students are awarded more funds than we can fit on their card, so when you spend down enough, we can load the excess funds on to the card. This can be handled one of two ways
If you know you don’t have any more funds coming in and do not have enough to cover the cost of your order, it is possible to do a split payment between your FA Book Card and a Credit Card. Please follow these instructions closely to avoid having the total amount charged to your credit card.
Shipping takes 2-3 business days, which excludes holidays and weekends. Orders can take up to 72 hours (3 business days) to process, and we do not process orders on the weekends. Please be aware of when your class starts when you are placing your order and plan accordingly. If you have a class starting on Monday and place your order the Friday before it starts, you will most likely not receive it in time to complete your first week’s assignments. Please plan accordingly when ordering your materials and try to place your order about 4-6 weeks prior to your classes start date to ensure you receive them in plenty of time to review your materials before your class starts and resolve any issues. It is the student’s responsibility to order their materials in time for their classes. Several students find it helpful to program reminder alerts into their phones so that they don’t even have to think about it; they just get a calendar alert reminding them to order their materials.
This is another reason it is so important to order in advance. We strive to be as accurate as possible at all times, but we are human and mistakes do happen and things do get broken in transit. Ordering your materials a few weeks out gives us time to resolve any issues that may have occurred with your order. If you received an item that broke during transit, you may be asked to provide a picture of the broken item. Once we verify that the item is broken, we will ship a replacement. If you received an incorrect item we will resolve it one of a few different ways. If you are going to eventually need the book you were mistakenly sent, we will simply ship you the correct book and you can hang on to the one you were accidentally shipped to be used for an upcoming class. If you will not need the book you were mistakenly sent, we will include a pre-paid label along with instructions on how to use it when we send you the correct book. All that is required of you is to put the incorrect book(s) in the correct package, put the label on the package and drop it off with the appropriate shipping carrier. If you do not ship the book back, however, you will be charged for the shipping label.
No. We only accept returns for classes you have dropped. If you are actively enrolled in, or have already completed the class, your materials are ineligible for return. We do not offer a buy-back program for used books for our online students. If you are local or will be traveling in the area, you are more than welcome to come into our physical bookstore to sell back your books for a percentage of the original cost, so long as they are currently being used for required materials and are in like-new condition with no writing, highlighting, dog-eared pages, or any other damage. Or you can always join our online Facebook community and post in there to see if any upcoming new students might like to purchase your used materials from you at a lower cost than what they would pay in the bookstore for new materials. The Facebook community can be found by following this link: https://www.facebook.com/groups/248103885523112/
Please understand that if you choose to sell any items through our Facebook community that you assume all risks and liability. SWIHA and Healing Pages Bookstore will not post any items or enact any sales on your behalf, nor will we process and accept payment for any transactions in our Facebook community. The responsibility for the sale, shipment, and payment of any items bought or sold in the Facebook community are entirely that of the parties involved.
We only allow returns on materials for classes that you have been dropped from. If you have been dropped from your classes, then just follow the instructions below to return your materials for a refund. Please be sure to read the instructions in their entirety to ensure that you are able to receive the maximum amount possible refunded and that you do not return any items that are not eligible.
Items and their eligibility for return (Please read carefully. Any items that are returned that are not eligible for return will NOT be credited to your account):
Books: Original condition only. This means, amongst other things, no writing/highlighting/dog-eared pages/damage to the cover or pages, including water, oil, food, etc.
Kits: Original packaging. No returns/credit on partial kits allowed.
CD: Unopened. Original packaging.
Webcam or Headset: Unopened. Original packaging.
DVD: Not eligible for return.
Please also keep in mind that we do not refund shipping, so even if every single item you purchased is eligible for return, you will still not receive a 100% refund. If you paid with Financial Aid, our Billing Department will be in touch with you about your remaining balance due.
As stated in the Terms & Conditions that you agree to when placing an order: The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Once the package leaves our facility, it is the responsibility of the purchaser to contact the shipping carrier in regards to any issues or delays that arise with their package. Healing Pages Bookstore is not responsible for contacting the shipping carrier to resolve any issues; that responsibility rests with the purchaser.
If you have not received your order in the allotted time frame (5-7 business days, excludes holidays and weekends) you will need to contact the shipping carrier to determine the location of your package. You can do this by using the tracking number that you received from said shipping carrier. Any time we ship you a package, you will get a notification from the shipping carrier that contains your shipping information, as well as a tracking number.
Please be aware: this is NOT the email you receive from us saying that your order has been shipped. This is a SEPARATE email that will come from either UPS Worldship or the United States Post Office. This notice will be sent to whatever email address you enter on your order, so please make sure you are checking your spam folder on the corresponding email as these will sometimes get routed to the spam folder. The emails from the Post Office are sent with the subject line “Healing Pages Bookstore has sent you a package” while the ones from UPS will come from “UPS Quantum View”
Just make sure you enter your new address under “shipping address” on the website. We ship to whatever address is on the order, rather than pull the address from your school file, so as long as you enter the correct address, you will get your order shipped there. The same works if you will be traveling and need to have your order shipped to a friend’s house or a hotel, or if you are ordering materials for someone else and need to ship to their address. We can make changes to the address after the order has been submitted, but not once it has shipped. If you realize that you entered the wrong address after you have submitted your order, contact us as quickly as possible so we can make the necessary corrections before we ship your order.
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